Hey Telo GTM brain

Hey Telo sells phone and email AI to German building-services contractors to handle customer requests and scheduling.

category

Voice AI for home services

market profile

  • text: German trades businesses spend valuable working time answering calls and managing paperwork.
  • text: Trade-specific software integration matters because requests must become service jobs and appointments.

personas

  • title: Owner of a heating or plumbing contractor
    pains:
    • Missed calls while staff are on site can mean lost jobs.
    • Office work takes time away from running and delivering services.
  • title: Service office or dispatch manager
    pains:
    • Coordinating technicians and maintenance appointments creates constant call volume.
    • Customer requests must be reentered into trade software and escalated when unusual.

icp

  • text: German-speaking heating, plumbing, HVAC and other building-services contractors using pds or KWP.
  • text: Trade businesses with recurring maintenance, field technicians and a high volume of appointment requests.

message pillars

  • text: Answer calls and schedule service work.
  • text: Classify and handle inbound email.
  • text: Qualify incoming quote requests.

objections

  • objection: Will the assistant handle unusual or urgent requests?
    response: Test the escalation and call-routing process with real scenarios before rollout.
  • objection: Will it work with our existing trade software?
    response: Confirm the specific pds or KWP integration and the fields written for your workflow.

competitors

  • name: ServiceTitan
    why: Home-services software and customer communication alternative.
  • name: Elyos AI
    why: Listed as a similar product in a Hey Telo comparison.

keywords

  • KI Telefonassistent Handwerk
  • SHK Telefon KI
  • Anrufannahme Handwerksbetrieb
  • Termine automatisch vereinbaren
  • pds Telefonassistent
  • KI Kundendienst Heizung

voice

  • practical
  • trade-specific
  • reassuring

signals

  • text: A contractor uses pds or KWP and is adding service dispatch capacity.
  • text: Recurring maintenance appointments and frequent missed calls indicate a phone workload suited to automation.

stack

  • pds
  • KWP

hiring

  • Founding AI Engineer
  • Founders Associate Intern (Sales)
  • Founding Founders Associate (Sales)
  • AI Engineer Internship

pricing

model: unknown

motion

sales_led

channels

  • software partnerships
  • LinkedIn
  • industry events
  • demo requests

confidence

medium

Founders

  • name: Christopher Grittner
    title: Founder/CEO
    role: CEO
    bio: Co-founder and CEO at HeyTelo. Prev led Philippines expansion at Finantier (YC W21), built Tacto's product from scratch as employee #4 (backed by Sequoia and Index), and led product initiatives at Celonis (valued at $13bn). Former Investment Team member at Earlybird Venture Capital. Researched LLMs in Data Analytics at University of Cambridge. BS in Computer Science & Business from Technical University of Munich and studied at National University of Singapore.
  • name: Daniel Grittner
    title: Founder/CTO
    role: CTO
    bio: Co-Founder and CTO at Hey Telo. Previously SDE at Amazon, published first-author computer vision research at ECCV 2022 while at TUM, and built database infrastructure at Celonis. Completed research project in Bioinformatics at ETH Zurich. BS in Computer Science from Technical University of Munich. Dropped out of MS in Computer Science at Technical University of Munich to build Hey Telo.

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