Prosper GTM brain

Prosper sells healthcare voice agents that automate patient access, payer calls and billing for providers.

category

Healthcare voice AI

market profile

  • text: Healthcare groups handle patient access and revenue cycle work across phone, fax, payer portals and EHRs.
  • text: Healthcare-native voice automation competes on EHR integration, workflow completion and escalation to staff.

personas

  • title: VP of patient access
    pains:
    • Missed calls and long waits prevent patients from booking
    • Complex scheduling rules vary by provider, location and insurance
  • title: Revenue cycle director
    pains:
    • Staff spend time checking benefits and pursuing prior authorizations
    • Uncollected patient balances delay revenue
  • title: Healthcare IT leader
    pains:
    • Integrating a new agent into EHR and practice management workflows
    • Protecting PHI and routing exceptions reliably

icp

  • text: Outpatient groups and multispecialty practices with substantial patient call volume.
  • text: Health systems and EHR platforms seeking patient access or payer workflow automation.
  • text: Practices using supported EHRs with insurance-specific scheduling and eligibility rules.

message pillars

  • text: Turn calls into booked care and payment.
  • text: Deploy using existing EHR connections.
  • text: Route uncertain calls to people with context.

objections

  • objection: Can it handle exceptions safely?
    response: Prosper says ambiguous or failed calls are routed to staff with a transcript and confidence score.
  • objection: Will deployment take months?
    response: The company says most practices go live in three weeks and offers file-based routes for earlier initial deployment.
  • objection: Can we use it with existing staff?
    response: The company supports overflow, after-hours and specific workflow deployments alongside live agents.

competitors

  • name: Hyro
    why: Healthcare voice AI for patient interactions.
  • name: Syllable
    why: Healthcare voice AI for patient access.
  • name: Infinitus
    why: Healthcare voice AI addressing administrative calls.

keywords

  • healthcare AI voice agents
  • patient scheduling automation
  • benefits verification automation
  • prior authorization phone automation
  • medical practice call center AI
  • healthcare patient billing AI

voice

  • Practical and outcome-led
  • Healthcare-specific
  • Confident about deployment and quality

signals

  • text: A provider is hiring patient access staff or expanding scheduling hours to manage call volume.
  • text: An organization has a backlog of benefits checks, prior authorizations or patient balances.
  • text: An EHR vendor is looking to add voice workflows for practices.

stack

  • Epic
  • athenahealth
  • ModMed
  • Veradigm
  • eClinicalWorks
  • SFTP

pricing

model: usage

motion

sales_led

channels

  • LinkedIn
  • case studies
  • website
  • EHR partnerships

confidence

high

Founders

  • name: Xavier de Gracia
    title: Founder
    role: Founder
    bio: Co-founder of Prosper, building AI agents to fix healthcare's $200B admin burden. Previously VP/GM of a $120M business unit, leading 800+ customer service agents, 300 phone sales reps, and 30+ ops staff. Advised healthcare PE and tech companies on GTM and operations at Bain & Co. MBA from Harvard, BBA from ESADE.
  • name: Josep Mingot
    title: Founder
    role: Founder
    bio: Co-founder of Prosper, building AI agents to fix healthcare's $200B admin burden. Previously Product leader at Coverwallet (acq. by Aon), where I led the Insurance Health initiative that drove the acquisition, scaling the team from 3 PMs to 40+ and 200+ engineers. Co-founder of Arcvi, an AI consulting firm across Insurance, Health and Banking - top 2% in the Data Science Bowl for lung cancer image prediction. Former MIT Computer Vision research assistant.

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